Mon – thur: 10am – 8pm , Fri – Sat: 10am – 9pm , Sun: 11am – 6pm
Logitech Wireless Keyboard Not Working, But the Mouse Is: What To Do?

Logitech Wireless Keyboard Not Working, But the Mouse Is: What To Do?

If your Logitech wireless keyboard is not working while the mouse works seamlessly, begin by checking the connection of the Logitech Unifying Receiver. Ensure it is securely inserted into a USB port, and try a different port if needed. For Bluetooth keyboards, confirm that Bluetooth is enabled and re-pair the device if necessary. 

A simple restart of your computer can often resolve temporary issues. If the problem persists, consider installing Logitech Options, a dedicated software that can address compatibility issues. Additionally, checking for and installing the latest keyboard drivers, as well as testing different USB ports, may help troubleshoot the problem. 

If all else fails, seeking professional assistance from Logitech support or a repair services center may be necessary for a more tailored solution.

Troubleshooting Steps to Fix Logitech Keyboard

Remove and Re-insert Unifying Receiver

The Logitech Unifying Receiver is the linchpin between your wireless keyboard and computer. Sometimes, a loose connection can disrupt the keyboard’s functionality while the mouse remains unaffected. Gently remove and re-insert the Unifying Receiver into a different USB port to ensure a secure connection.

Check Bluetooth

If your Logitech Bluetooth keyboard is not working, ensure that Bluetooth is enabled on your computer. Navigate to your system settings and verify if the keyboard is paired correctly. If not, re-establish the connection and see if it resolves the issue.

Restart Your PC

A classic troubleshooting step that often works wonders when your Logitech wireless keyboard is not working but the mouse is working fine is restarting your computer, which can refresh system settings and eliminate temporary glitches. After the reboot, check if both the keyboard and mouse are functioning correctly.

Install Logitech Options

Logitech provides a dedicated software called Logitech Options that allows users to customize and optimize their devices. Installing this software can sometimes address compatibility issues and enhance overall performance. Download Logitech Options from the official website and follow the on-screen instructions for installation.

Reset Your Logitech Wireless Keyboard

If your Logitech wireless keyboard is not working but the mouse is, resetting your keyboard can be a game-changer. Look for a small reset button on the back or bottom of your Logitech keyboard. Press and hold it for a few seconds, then release it. This action will reset the keyboard and may resolve any communication issues with the computer.

Update the Keyboard Drivers

Outdated drivers can lead to functionality issues. Visit the official Logitech website, locate your keyboard model, and download the latest drivers. Install them on your computer, restart them, and check if the keyboard starts working again.

Check the USB Port

Sometimes, the USB port itself might be the culprit. Test the port by connecting another device to see if it functions correctly. If the issue persists, try using a different USB port for your Logitech Unifying Receiver.

Seek Professional Assistance

If all else fails, it might be time to seek professional help from a reputable repair center like Appcessories LLC. Logitech support forums, customer service, or a visit to a certified Logitech service center can provide more personalized assistance. Professional technicians can diagnose hardware issues and offer tailored solutions when your Logitech wireless keyboard isn’t working, yet the mouse is fine. 


In the world of technology, occasional hiccups are inevitable. Follow these troubleshooting steps, to fix the Logitech keyboard issues. Remember, patience is key, and a systematic approach often yields the best results.


Q1: Why is my Logitech wireless keyboard not working, but the mouse is?

A1: The issue could stem from various reasons, such as a loose connection, Bluetooth problems, outdated drivers, or even a need for a simple reset. Follow the troubleshooting steps mentioned in the blog to identify and resolve the specific issue affecting your Logitech keyboard.

Q2: Can I use my Logitech wireless keyboard with a different USB port?

A2: Yes, you can. If you suspect an issue with the USB port, try connecting the Logitech Unifying Receiver to a different USB port on your computer. This can help rule out port-related problems and potentially solve the keyboard malfunction.

Q3: Why should I install Logitech Options?

A3: Logitech Options is a software utility that allows you to customize and optimize your Logitech devices. Installing Logitech Options can help address compatibility issues, provide firmware updates, and enhance the overall performance of your Logitech wireless keyboard

Leave a Comment

Your email address will not be published. Required fields are marked *